Shipments

Shipping is free for orders over €100

For orders under €100, a contribution of €10 is required.

ZAO ships to Italy and worldwide only via the BRT express courier service.

All goods shipped by ZAO are carefully packaged.

ORDER FULFILLMENT

All duly completed and paid orders will be processed within two working days: all shipments depart from ZAO, (Italy), only on working days, from Monday to Friday, from 9:00 am to 5:30 pm. Orders placed on Saturdays and Sundays will be processed the following Monday.

TRACK YOUR SHIPMENT ONLINE

ZAO offers its customers a traceable shipping service at all times, thanks to the service provided by BRT. The Customer will receive an email confirmation of the successful shipment of the goods and can request the tracking number to follow their shipment the day after placing the order.

For European shipments, a contribution of €20 is required for abroad, contact +393793163649 for more info.

DELIVERY TIMES

Delivery times are subject to the destination areas of the products. ITALY (DDP): delivery is expected within two days of shipment. EU European Countries (DDP): delivery is expected within three/four working days of shipment. Non-EU European Countries (DDU): delivery is expected within three working days of shipment. Rest of the World: delivery is expected up to 5-7 days from shipment with Express Service.

DELIVERY CONDITIONS

Once the goods have been delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery receipt. If the packaging appears tampered with or not intact, the Customer can sign the delivery receipt with reservation or refuse delivery. Any anomalies must be promptly reported to the local BRT Office and to ZAO, by sending an email to our customer service: info@zaoshop.it. If the Customer refuses delivery of the goods, any shipping costs necessary for the return of the package to ZAO will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to ZAO at the Customer's expense. In this case, ZAO will deduct this amount from any refund due to the Customer.